Refund policy

At Cura, we maintain strict quality checks to ensure a reliable shopping experience. However, if you receive a defective or incorrect product, we’re here to assist.

Eligibility for Returns
Returns are accepted only in the following cases:

• Damaged product received
• Defective item
• Wrong product delivered
• Incorrect size (if applicable)

To be eligible, you must provide a complete unboxing video (360° view) clearly showing the issue. This is mandatory to process any return or refund request.

Reporting an Issue

• Any damage or issue must be reported within 24 hours of delivery
• Requests made after this period will not be accepted

Return Window

• Approved items must be returned within 7 days of delivery
• Items must be unused and in original packaging

Refund Process

• Refunds are initiated only after the returned product is received and inspected
• Once approved, the refund will be processed within 3–4 business days to the original payment method

Shipping Charges

• Shipping fees are non-refundable
• Return shipping may be applicable depending on the case